Digital Business insights (DB-i) has mapped the use of ICT by small and medium sized businesses since 2001.

International studies have shown that any use of ICT delivers productivity benefits and improves business performance. Productivity benefits can be found in all organisations regardless of industry type and size.

DB-i works with government, industry associations and commercial organisations in three broad areas:

• Surveying use and value of ICT - what works, what doesn't and why?
• Resource development in response to surveys - case studies, benchmark tools, best practice guides
• Defining specific needs of business categories, ecosystems and sectors

Results are useful in a number of ways.

Technology vendors and solution providers can gain better understanding and insight into a customer's readiness, willingness and ability to adopt new technologies as they evolve - VoIP, 3G, new software, security solutions etc.

State and federal government departments can better understand the capacity of businesses sectors and individual organisations to participate in online service delivery. Uptake and use of ICT can be compared by sector, size and location.

Industry associations and other industry brokers can target training and resources more accurately to match member needs. For more information contact Digital Business insights on info@db-insights.com.au